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I returned two swimsuits to swimlocker.com; USPS tracking proves they received them. 60 days later I had no response after 6 emails and 3 phone messages. I couldn't even access my account but after awhile I mysteriously was able to get on, but they had erased my purchase history.

I have the Better Business Bureau, American Express, the Federal Trade Commission and the Oregon Department of Justice trying to get my money back. My next step is small claims court.

I didn't realize this before, but if you use American Express (maybe other cards, too) you can have them try and get a refund on your behalf and they will put a hold on the original charge until you get your money.

I've complained to every consumer website I can think of with the hopes that someone out there won't experience this.

Monetary Loss: $77.

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Anonymous
#412926

I've had good success with Swimlocker before, and the service has improved with their new management team -- they still have the lowest prices out there. Perhaps you caught them in the middle of the transition to the new owners?

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